Commonly asked questions
Q. IS YOUR POOL HEATED?
A. Yes, our modern indoor pool is heated to an average of 32 degrees which we consider the optimal temperature conditions for all swimmers.
Q. DOES YOUR CENTRE HAVE CHANGE FACILITIES?
A. Yes, our facilities have separate change facilities for men and women.
Q. WHAT ABOUT THE WATER QUALITY?
A. Marlin Swim School’s pool is chlorinated and fitted with the latest water treatment and filtration system to ensure a hygienic and safe environment for all swimmers. Our water quality is constantly monitored during the day and regularly tested by an independent laboratory.
Q. ARE THE TEACHERS QUALIFIED?
A. Yes, all our learn to swim teachers have undergone an extensive training program and hold an Austswim qualification nationally recognised as one of the leading teaching qualifications within Australia. Parents can feel confident their child is receiving the best in aquatic education.
Q. DO I NEED TO GET IN THE WATER WITH MY CHILD?
A. Parents only need to be in the water when their child is enrolled in our infant classes. Only one parent is allowed in the water during the lesson but are welcome to alternate each week.
Q. WHAT IF MY CHILD IS SICK AND CAN'T ATTEND CLASS?
A. Should your child become sick and unable to make their lesson, we allow make up lessons in each term. For full details of our make policy please see our enrolment form or contact the customer service desk.
Q. CAN I SWIM OR STAY IN THE POOL AFTER MY LESSON?
A. No, our facility is primarily a teaching centre.
Q. HOW DO I KNOW WHAT LEVEL MY CHILD IS?
A. At the time of enrolling, our customer service team will assess your child according to age and their previous experience. Your child's progress is monitored and assessed constantly during the term and students are regularly promoted to higher levels.
Q. WILL MY CHILD RECEIVE A CERTIFICATE?
A. Yes they do. Your child will receive a certificate at the end of each semester and is an important part in the recognition of your Childs effort and makes them feel special.
Q. WHAT HAPPENS ON PUBLIC HOLIDAYS?
A. The school does not operate during public holidays unless otherwise advised. Term fees have already been adjusted to take into account public holidays during those terms.
Q.How long will it take to learn to swim?
A. This question is one that is asked often and cannot be accurately answered. It depends on many factors such as the age of the child when they first start lessons, their level of development and co-ordination, how often they attend lessons and many other factors. Also it depends on your definition of “swim” . Is it when they can tread water or float in deep water, or is it when they can swim 50 metres of all the 4 strokes competently? On average it takes about 6 months to achieve each new level of our certificate system. We have 6 babies certificates and another 11 levels in our learn to swim program